Return & Refund Policy

BrewBetter is committed to ensuring your satisfaction with every purchase. As part of our effort to provide excellent customer service, we offer a Return and Refund Policy which allows you to return or exchange most products within a 30-day period if unsatisfied, in compliance with the Consumer Protection Act of South Africa.

The following conditions apply:

  1. The item must be unused, undamaged, in its original condition and packaging, and not missing any accessories, parts, documentation or other items that came with it.
  2. Notify us of your intention to return or exchange within 30 days of receipt.

Methods for Returns:

  1. Exchange for another item of the same value. If the new purchase is of higher value, the difference can be paid. If the new purchase is of lower value, we will refund or credit the difference.
  2. Store credit in form of an electronic gift voucher for future use.
  3. Refund via original payment method or EFT if original method is not possible.

Please allow up to 7 working days to process refunds after evaluation of the returned item.

For returns, ensure:

  1. All accessories, parts and original contents are included.
  2. The items are in the required condition.
  3. Appropriate packaging to prevent damage during return transit.

If a package is visibly damaged upon delivery, please decline receipt or have the courier note it. Contact us within a maximum of 7 days detailing the damage with photographs.

If an incorrect item is delivered, notify us within 7 days so we can arrange a swap. Please note we will need the incorrect item returned before dispatching the correct item.

Exceptions:
Perishable items, including coffee beans, cannot be returned due to their nature. Any suspected quality issue should be reported to us.

Defective or faulty products within 6 months of purchase or within an extended warranty period will be repaired or replaced. If the item can't be repaired or replaced, a refund will be issued. Please note repairs may take up to 21 days, subject to availability of parts.

Unused gift vouchers can be refunded within 30 days of purchase.

To request a return or for more details, please email info@brewbetter. We are always ready to assist you with any questions or issues.